Frequently Asked Questions:

• How can I be sure of my size?

La Treille has thought of everything for you. find HERE our size guide.

 

• What is the return policy ?

Follow the leader : HERE

 

• What are the shipping options?

You have the choice of a standard delivery to your home for 6€.

If you can, a free withdrawal is possible in the sunny house in Marseille  

 

• What are the international taxes, customs fees, etc. in charge?

Go to the post office website this way, everything is explained there.  

 

• When will I receive my order?

Your order will be shipped as soon as possible. Count a delay of one week on average. For dyes, the lead time can vary up to 3 weeks depending on demand.  

 

• What should I do if I never received my order?

Contact us as soon as possible at the following email: bonjour@latreillemaisonensoleilee.com

 

• What should I do if I received a faulty order?

Contact us as soon as possible at the following email: bonjour@latreillemaisonensoleilee.com

 

• How can I make changes to an order I've already placed?

Contact us as soon as possible at the following email: bonjour@latreillemaisonensoleilee.com

If your order has not yet been sent we we can make changes (order grouping for example).

 

• Where are you located?

In Marseille in the district of La Treille 13011.

 

• How is the product made? Where do the materials come from?

You can find our eco-responsible manufacturing method as well as the choice of materials in our section: made in Provence.
But also in our articles of Blog

 

• How can I contact your company if my question is not answered here?

Contact La Treille at the following address: bonjour@latreillemaisonensoleillee.com